Terms of Use

Welcome to CogentHubCX.AI Pvt. Ltd. By accessing, browsing, or using our website, https://www.cogenthubcx.ai/ ("Website"), you agree to be legally bound by these Terms of Use ("Terms"). Please read the Terms carefully. If you do not agree with any part of the Terms, you must not use our Website.

The Terms form a legally binding agreement between you and CogentHubCX.AI ("we," "us," or "our"). If you use our Website on behalf of an organization, "you" includes that organization, and you confirm you have the authority to bind it to these Terms.

Acceptance of the Terms

By accessing or using our Website, you confirm that you have read and understood these Terms, have the legal capacity and authority to agree to them, and are of the age of majority in your jurisdiction. Individuals under 16 (or the applicable age of majority, e.g., 13 under the U.S. Children’s Online Privacy Protection Act) are prohibited from using our Website without parental consent.

Purpose of Our Website

Our Website provides information about CogentHubCX.AI’s services, management consulting, industry expertise, and career opportunities for general informational purposes only. The information does not constitute professional advice, a business relationship, or a contractual offer for services. You are granted a limited, personal, revocable, non-exclusive, and non-transferable permission to use our Website solely to search for, identify, and view information about our products and services, and to initiate or maintain a business relationship with us ("Authorized Purposes").

Intellectual Property Rights

All content on our Website, including text, graphics, logos, images, videos, audio, software, trademarks, service marks, and the overall "look and feel" ("Content"), is the exclusive property of CogentHubCX.AI or its licensors, protected by copyright, trademark, patent, and other intellectual property laws worldwide. No license or right to any intellectual property is granted by implication, estoppel, or otherwise. You may download, display, or print one copy of the Content for personal, non-commercial use, provided you do not modify it and retain all copyright, trademark, and proprietary notices. You must not copy, reproduce, republish, upload, post, transmit, or distribute any Content without our prior written consent.

User Conduct and Restrictions

You agree not to use our Website in any manner that:

• Is illegal, unlawful, or malicious.
• Infringes the intellectual property rights or privacy of CogentHubCX.AI or any third party.
• Exceeds the Authorized Purposes outlined in Section 2.
• Interferes with, disrupts, or impairs the operation, security, or functionality of our Website.
• Involves testing, circumventing, monitoring, or breaching our security measures.
• Uses robots, spiders, scrapers, or other automated means to access, copy, index, or reproduce Content or navigational structure.
• Impersonates any person or entity or misrepresents your affiliation.
• Attempts to decompile, reverse engineer, disassemble, or derive the source code of our Website.
• Sells, resells, licenses, sublicenses, or exploits our Website or Content for commercial purposes without our consent.
• Uploads viruses, malware, or other harmful code.
• Engages in spamming, phishing, or unsolicited communications.
• Violates any applicable local, national, or international law or regulation.

User-Provided Information and Unsolicited Ideas

When you submit information, data, or materials ("User Content") through forms (e.g., "Contact Us," "Careers"), you represent and warrant that you have the lawful right to provide such User Content. You retain ownership of your User Content but grant CogentHubCX.AI a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and process it solely for responding to your inquiry, processing your application, fulfilling the stated purpose of your submission, and for internal business operations and analytics to improve our Website. Your User Content must be accurate, truthful, and lawful, and must not violate third-party rights.

Unauthorized Idea Submissions: CogentHubCX.AI does not accept unsolicited idea submissions outside of established business relationships. Any ideas disclosed outside such relationships are not confidential, and CogentHubCX.AI may develop, use, or disclose similar ideas without compensating or accounting to you. Do not submit unauthorized ideas through our Website.

Disclaimer of Warranties

Our Website and Content are provided on an "as-is" and "as-available" basis without representations or warranties of any kind, express or implied. CogentHubCX.AI disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that our Website will be error-free, uninterrupted, or free of viruses or harmful components, or that defects will be corrected. Content may be updated, modified, or removed without notice. Any reliance on the information provided is at your own risk. We disclaim liability for the acts, omissions, or conduct of third parties related to your use of our Website.

Limitation of Liability

To the maximum extent permitted by law, CogentHubCX.AI, its affiliates, partners, officers, directors, employees, agents, or suppliers ("CogentHubCX.AI Parties") shall not be liable for any direct, indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, business interruption, loss of data, or goodwill, arising from the use or inability to use our Website, Content, or linked third-party sites, even if advised of the possibility of such damages. This limitation applies regardless of the form of action (contract, tort, negligence, or otherwise). Your sole remedy for dissatisfaction is to stop using our Website.

Indemnification

You agree to indemnify, defend, and hold harmless CogentHubCX.AI Parties from any claims, demands, lawsuits, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees), arising from your violation of the Terms, use of our Website, User Content, or violation of any applicable law or third-party rights.

Third-Party Websites and Services

Our Website may contain links to third-party websites or services not owned or controlled by CogentHubCX.AI. These links are provided for convenience only, and we assume no responsibility for their content, privacy policies, or practices. Your use of third-party websites is at your own risk, and inclusion of links does not imply endorsement.

Newsletter Subscription

If and when applicable, by subscribing to our newsletter, you agree to receive email communications about our services, updates, and industry news. You may unsubscribe at any time using the instructions provided in the newsletter.

Privacy and Cookie Policies

Your use of our Website is governed by our Global Privacy Policy and Cookie Policy, which outline how we collect, use, store, and process your personal data, including cookie usage and consent for non-essential cookies. By using our Website, you consent to such practices. Please review these policies carefully.

Termination of Access

CogentHubCX.AI reserves the right to suspend, restrict, or terminate your access to our Website at any time, without notice, for any reason, including violation of these Terms or applicable laws, or if we suspect fraudulent or malicious activity.

Modifications to the Terms

We may modify or replace these Terms at any time at our discretion. The “Last Updated” date indicates the latest revision. Your continued use of our Website after changes constitutes acceptance of the new Terms. If you do not agree, you must stop using our Website.

Governing Law and Jurisdiction

These Terms are governed by the laws of India, without regard to conflict of law provisions. Any disputes arising under or in connection with these Terms or your use of our Website shall be resolved exclusively in the competent courts of Kolkata, West Bengal, India. You consent to the jurisdiction of such courts. However, nothing in these Terms limits your rights under mandatory consumer protection laws in your country of residence that cannot be waived by contract. CogentHubCX.AI may seek injunctive or equitable relief in any court to prevent or remedy breaches of these Terms.

General Provisions

• Severability: If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in full force.
• Waiver: No waiver of any term shall be deemed a continuing waiver of such term or other terms.
• Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and CogentHubCX.AI regarding the use of our Website, superseding prior agreements.
• Assignment: CogentHubCX.AI may assign or transfer its rights or obligations under these Terms without notice. You may not assign or transfer your rights or obligations without our prior written consent.
• Headings: Headings are for convenience only and do not affect interpretation.

Contact Us

For questions or concerns about these Terms, contact us at info@cogenthubcx.ai