Global Privacy Policy

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Welcome to CogentHubCX.AI Pvt. Ltd. By accessing, browsing, or using our website, https://www.CogentHubCX.AI/ ("Website"), you agree to be legally bound by this Privacy Policy and our Terms of Use. This Privacy Policy applies globally to all users, including individuals and organizations, and governs all personal data collected, including for marketing and sales purposes. If you do not agree with this Privacy Policy, you must not use our Website.

This Privacy Policy is a agreement between you and CogentHubCX.AI (“we,” “us,” or “our”). If you use our Website on behalf of an organization, “you” includes that organization, and you confirm you have the authority to bind it to this Privacy Policy.

Acceptance of This Privacy Policy

By using our Website, you confirm that you have read and understood this Privacy Policy, have the legal capacity and authority to agree to it, and are of the age of majority in your jurisdiction.

Purpose of Our Website

Our Website provides information about CogentHubCX.AI’s services, management consulting, industry expertise, and career opportunities. We collect personal data to facilitate inquiries, process job applications, provide marketing communications, and enhance user experience, as outlined below.

Types of Personal Data We Collect

We adhere to data minimization principles, collecting only the data necessary for the purposes described. The types of data and their sources include:

  • Contact Information
  • Name, email address, mobile number, phone number, or IP address provided via "Contact Us," newsletter subscriptions, or other forms.
  • Source: Directly from you.
  • Professional and Employment Information
  • Contact details, educational qualifications, employment history, medical records, bank information, or family member details submitted through career application forms.
  • Source: Directly from you or third parties (e.g., recruitment agencies).
  • Inquiry and Communication Data
  • Information provided in messages, inquiries, feedback, or communications sent through Website forms or other channels.
  • Source: Directly from you.
  • Marketing and Communication Preferences
  • Preferences for receiving marketing communications, newsletters, or promotional content, including specified areas of interest.
  • Source: Directly from you via subscription forms or privacy controls.
  • Website Usage Data
  • IP address, geographical location, browser type/version, operating system, referral source, length of visit, page views, and navigation paths, collected via cookies and similar technologies. See our for details on cookie types, purposes, and how to manage preferences.
  • Source: Automatically collected via analytics tracking systems (e.g., Google Analytics).
  • Profile Data
  • Name, address, telephone number, email address, gender, date of birth provided in your personal profile on our Website.
  • Source: Directly from you.
  • Other Directly Provided Data
  • Information you voluntarily provide through text fields, file uploads, or other interactions, such as downloading resources or posting content.
  • Source: Directly from you.

Note: We do not knowingly collect data from individuals under 16 (or the applicable age of majority, e.g., 13 under the U.S. Children’s Online Privacy Protection Act). If you are under this age, do not provide personal data. Please do not submit another person’s data.

How We Use Your Personal Data

We process personal data based on the following legal grounds and purposes:

Purpose

Personal Data Used

Legal Basis

Respond to Inquiries and Fulfill Requests: Address your questions, provide information, and respond to form submissions.

Contact Information, Inquiry and Communication Data

Performance of a contract or your voluntary submission of personal data

Recruitment and Career Opportunities: Process job applications, evaluate qualifications, schedule interviews, conduct background checks, or manage benefits (e.g., medical insurance, pensions, if permitted and consented to).

Professional and Employment Information, Contact Information, Profile Data

Steps necessary for entering a contract or your consent

Send Marketing Communications: Send updates, industry news, event invitations, or promotional content (if subscribed).

Contact Information, Marketing Preferences

Your explicit consent (withdrawable via unsubscribe links or by contacting us)

Enhance Website: Analyze usage data for troubleshooting, performance optimization, login credential creation (if applicable), and analytics.

Website Usage Data, Profile Data

Legitimate interests in improving Website functionality

Security and Fraud Prevention: Detect and prevent fraud, cyber threats, or unauthorized access.

Website Usage Data, Contact Information (if linked to suspicious activity)

Legitimate interests and legal obligations

Comply with Legal Obligations: Meet regulatory requirements, respond to lawful requests (e.g., court orders, subpoenas), or protect legal rights in disputes or proceedings.

Relevant Personal Data

Compliance with legal obligations or protection of vital interests

 

We do not use your personal data for automated decision-making or profiling that produces legal or significant effects.

Your Rights Regarding Your Personal Data

Subject to applicable laws (e.g., GDPR, CCPA, India’s DPDP Act), you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data, where permitted.
  • Restrict Processing: Limit how we process your data in certain cases.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Object: Object to processing for specific purposes (e.g., marketing).
  • Withdraw Consent: Withdraw consent at any time (e.g., via unsubscribe links or by contacting our Data Privacy Officer).
  • Opt-Out of Sales (CCPA): For California residents, opt-out of data sales (we do not currently sell data as defined by CCPA).

To exercise these rights, contact our Data Privacy Officer at the details in Section 9. We will respond within legal timeframes (e.g., 30 days for GDPR, 45 days for CCPA, or as required by India’s DPDP Act).

Sharing Your Personal Data

We may share your data with:

  • Service Providers: Third parties for website hosting, analytics (e.g., Google Analytics), or recruitment, bound by strict confidentiality agreements.
  • Clients: As a data processor, we process data on behalf of clients under their written instructions and applicable laws.
  • Business Partners: Third parties who provide or sponsor events, or operate venues, under contractual safeguards.
  • Legal Authorities: To comply with legal obligations (e.g., court orders, subpoenas) or protect our rights, property, or safety.
  • Business Transfers: In mergers, acquisitions, or asset sales, with appropriate safeguards.

All third parties are contractually obligated to protect your data in compliance with applicable laws. We may share your data for other reasons not described here, but we will notify you beforehand.

Cross-Border Data Transfers

Headquartered in Kolkata, India, we primarily process data in India but may transfer data to other jurisdictions for services or Website operations. We use safeguards such as Standard Contractual Clauses, Binding Corporate Rules, or adequacy decisions to ensure compliance with laws like GDPR, CCPA, and India’s DPDP Act.

Data Retention and Security

We retain data only as long as necessary:

  • Contact/Inquiry Data: Until your request is fulfilled or for a minimum of 2 years and a maximum of 5 years from the date of collection, unless required longer by law.
  • Recruitment Data: For the recruitment process or longer (minimum 2 years, maximum 5 years) if required by law or with your consent (e.g., for future job opportunities).
  • Marketing Data: Until you withdraw consent or opt-out.
  • Website Usage Data: For a reasonable period (minimum 2 years, maximum 5 years) for analytics and security purposes, unless specified otherwise by business requirements.
  • Profile Data: For the duration of your account or interaction with our Website, or as required by law.

We implement technical and organizational measures (e.g., encryption, access controls, secure storage) to protect your data against unauthorized access, loss, or alteration. However, no system is completely secure.

Contact Us

For questions, concerns, or to exercise your rights, contact our Data Privacy Officer:

  • Name: Harbinder Singh
  • Email: harbinder@cogenthubcx.ai
  • Mobile: +91-8777548475
  • Landline: +91-33-66426642
  • Address: CogentHubCX.AI Pvt. Ltd., Martin Burn Business Park, Plot 3, Block BP, Sector V, Kolkata, West Bengal 700091, India

For complaints, you may contact a supervisory authority, such as the Information Commissioner’s Office (UK), CNIL (France), or the relevant authority under India’s DPDP Act.

Changes to This Privacy Policy

We may update this policy to reflect changes in practices or legal requirements. Material changes will be notified via our Website or email (where required). The “Last Updated” date indicates the latest revision.

Jurisdiction

Any disputes arising under this Privacy Policy or your use of the Website are subject to this Privacy Policy and our Terms of Use and shall be governed by the laws of India.