Neelam Sawhney
Chief Executive OfficerWith over 22 years of leadership experience, Neelam brings deep expertise in building and scaling global CX organisations, with a relentless focus on customers and employees.
In her previous roles, Neelam has been instrumental in driving enterprise-scale growth - expanding operational footprints, accelerating customer acquisition, and leading geographic diversification, eventually delivering superlative outcomes for customers and employees alike.She has also played a key role in PE led M&A transactions through her career, leading to shareholders deriving maximum value.
With a vision to blend human expertise with the power of AI, she is leading the company’s transformation into an agile, customer obsessed, tech-enabled service partner for growth and CX focused brands.
Ajit Vohra
Chief Financial OfficerAjit is a seasoned finance and strategy leader with more than 30 years of experience, including 25 years in the IT and BPO sectors. His prior roles at industry leaders such as eFunds, Accenture and IGT Solutions span multiple geographies, and encompass finance, commercial strategy and regulatory affairs. He brings a global perspective, financial discipline and sharp commercial acumen to support sustainable growth and sound governance.
Arshad Mumtaz
Chief Operating OfficerWith over 25 years of operational leadership experience, Arshad has driven transformational growth across three remarkable scaling journeys at TTEC, Spanco, and IGT Solutions. His career spans both high-growth startups and established industry leaders including GE and Airtel, where he’s consistently delivered exceptional results.
As a Six Sigma Black Belt and COPC-certified customer experience expert, He brings deep expertise across telecom, travel, aviation, financial services, hospitality, and emerging technology sectors. He specializes in operational excellence, continuous improvement, and data-driven execution, having successfully managed global teams while consistently achieving measurable performance outcomes.
His proven track record of scaling operations and driving sustainable growth makes him instrumental in delivering operational excellence and strategic execution.
Raja Jain
Chief Customer OfficerRaja comes with over 25 years of experience in contact center management, growth, CX strategy, geo operations and commercial governance. He brings a deep passion for building customer-centric organizations that scale with purpose and performance. He has held global positions, managing large enterprise portfolios. His leadership in multi-channel CX, creative solutions, automation, and digital transformation has driven significant revenue growth and customer satisfaction.
He has held prior leadership roles in IGT Solutions, EXL Service, Ebookers, MakeMyTrip.com, American Express and Carlson Wagonlit besides an entrepreneurial stint in HR & Retail space.
Chander Gurnani
Chief Human Resources OfficerChander is an accomplished Human Resource professional with an extensive track record spanning over 24 years in the dynamic IT, travel, aviation, airline, hi-tech, BPM/ITes, technology, banking, and digital services and solutions industry.
He is adept in HR strategy planning, global resourcing, and talent acquisition, with hands-on experience managing HR operations across the globe. His skills and experience lie in strategic foresight, problem-solving acumen, and an entrepreneurial mindset capable of thriving in varied work environments and adept at building, managing, and nurturing diverse, cross-cultural teams across multiple geographies and locations.