We specialize in delivering scalable, AI-enhanced and human-led services and solutions to some of the world’s most demanding and dynamic industries. From healthcare and hospitality to telecom and retail, our outcome-driven approach ensures consistent, measurable results
Telecom
With rising expectations for seamless connectivity and instant support, telecom providers must deliver consistent, high-quality customer experiences. At CogentHubCX.AI, we help reduce wait times, resolve escalations efficiently, and manage day-to-day customer service operations.
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Healthcare
In healthcare, precision and empathy go hand in hand. We support providers with appointment scheduling, patient communication, and post-care engagement — driving better health outcomes and seamless experiences.
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Travel and Hospitality
Delivering memorable experiences depends on timely responses, clarity, and consistent guest engagement. We handle reservations, loyalty programs, disruptions, and issue resolution to ensure smooth journeys and satisfied travelers.
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Emerging Tech
Empowering high-growth tech platforms with agile, scalable CX and support solutions that match their pace of innovation — helping them scale faster, serve smarter, and stay ahead in dynamic markets.
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Retail and e-commerce
For retail and e-commerce players, delivering speed, convenience and personalized experiences has become non-negotiable. We support brands in scaling operations, managing peak volumes, and enhancing customer satisfaction—across every channel, around the clock.
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BFSI
The BFSI sector faces unprecedented demand for seamless digital experiences, cost optimization and strict regulatory compliance. At CogentHubCX.AI, we help streamline operations, elevate customer experience, and ensure compliance—while driving measurable cost efficiencies.
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Impact we’ve delivered: a glimpse
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clinic occupancy achieved (from 65%) in healthcare
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reduction in no-shows for travel and hospitality
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annual sales uplift for a leading telecom client
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improvement in quality scores in telecom
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increase in revenue and 6x reduction in turnaround for ecommerce player
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increase in conversion for a fashion e-commerce brand