Transforming Healthcare Customer Experience at Scale

Operational excellence, always-on support, and measurable CX improvement

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The healthcare industry is undergoing an AI-powered transformation; not just in diagnostics or clinical workflows, but in how care is accessed, supported, and experienced. From reducing no-shows to delivering 24/7 support, agentic AI is reshaping the way providers engage with patients at every touchpoint.

The numbers tell the story:

30% reduction in operational costs with hybrid AI-human support models

65% increase in customer satisfaction with AI-powered interactions

+40% sales uplift via proactive engagement using intelligent agents

CogentHubCX enables healthcare providers to lead this shift with HIPAA-compliant, AI-first CX solutions. From intelligent appointment reminders to empathetic patient communication and virtual assistants for high-volume triage; we help you turn support functions into trusted, scalable patient experiences.

Data-backed infographics

+0%

faster resolution times with AI automation

improvement in first-response speed

reduction in service costs for AI-led healthcare insurers

Yet only

of healthcare providers have adopted generative AI at scale

Solving Healthcare Industry’s Most Pressing CX Challenges — With Agentic AI

High patient volumes and long wait times overwhelm support teams and delay access to care.

Healthcare organizations today are navigating rising patient expectations, staffing constraints, and increasing demand for 24/7 access and support.

At CogentHubCX.AI, we help solve these challenges with agentic AI that not only automates tasks — it adapts, learns, and improves the patient experience at every touchpoint.

Long Wait Times and Overflowing Call Volumes

Our agentic virtual assistants handle routine queries, authenticate users, and guide customers through onboarding or issue resolution — instantly and across channels. Human agents step in only when needed, supported by real-time insights and adaptive routing.

Proven Results: A UK-based outpatient care network used CogentHubCX’s virtual assistants to manage inbound call volume. Within 90 days, wait times dropped by 40% and agent AHT improved by 25%.

Missed Appointments and Revenue Leakage

Intelligent reminder systems and proactive outreach
We help reduce no-shows through automated SMS, voice, and email reminders tailored to patient preferences. The system adapts based on responsiveness and follow-up needs.

Proven Results: A healthcare group used our AI-powered appointment management tools to increase show rates by 33%, unlocking over £700K in additional annual revenue through improved clinic utilization.

Inconsistent Service and Low Patient Satisfaction

Quality assurance through real-time AI monitoring
Our agentic AI analyzes every call and chat to identify missed opportunities, compliance risks, and coachable behaviors. This enables consistent, empathetic service delivery.

Proven Results: A US telehealth provider using CogentHubCX for QA saw a 27% rise in satisfaction scores and a 20% drop in complaint escalations in the first quarter.

Challenge

High Volumes, Slow Response

Solution

Our agentic virtual assistants handle routine queries, authenticate users, and guide customers through onboarding or issue resolution — instantly and across channels. Human agents step in only when needed, supported by real-time insights and adaptive routing.

Case Study

A leading UK telecom provider reduced call deflection by 45% and improved first contact resolution by 28% by deploying CogentHubCX’s conversational AI across voice and digital channels.

Challenge

High Churn from Unpersonalized Service

Solution

AI-powered journey orchestration and proactive engagement for telcos. We utilize predictive analytics and behavioral segmentation to personalize outreach, trigger proactive retention campaigns, and recommend relevant offers in real-time without waiting for the customer to initiate a call.

Case Study

By leveraging AI to identify churn signals and personalize plan upgrades, a telecom client boosted sales per advisor by 29% and significantly reduced post-campaign churn within 90 days.

Challenge

Inconsistent Service Quality

Solution

Real-time quality monitoring with AI-driven QaaS.
Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

Case Study

A telecom partner implemented QaaS to replace manual audits and scaled to 100% interaction coverage. Within two months, quality scores improved by 27% and complaint volumes dropped by 26%.

Challenge

Delayed Escalations in Multichannel Journeys

Solution

AI-powered omnichannel routing and sentiment-aware escalation
Agentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

Case Study

One client cut cost per transaction by 25% and improved SLA compliance to 98%.

Challenge

Rising Fraud & Compliance Risk

Solution

AI-driven risk mitigation that sees what humans miss
We use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.

Case Study

A telecom client serving mobile and broadband customers integrated our orchestration engine, reducing multichannel resolution times by 38% and improving CSAT across chat and email channels.

Transforming Healthcare Customer Experience at Scale

Operational excellence, always-on support, and measurable CX improvement

30% reduction in operational costs with hybrid AI-human support models

65% increase in customer satisfaction with AI-powered interactions

+40% sales uplift via proactive engagement using intelligent agents

Data-backed infographics

Solving Healthcare Industry’s Most Pressing CX Challenges — With Agentic AI

High patient volumes and long wait times overwhelm support teams and delay access to care.

Long Wait Times and Overflowing Call Volumes

Our agentic virtual assistants handle routine queries, authenticate users, and guide customers through onboarding or issue resolution — instantly and across channels. Human agents step in only when needed, supported by real-time insights and adaptive routing.

Missed Appointments and Revenue Leakage

Intelligent reminder systems and proactive outreachWe help reduce no-shows through automated SMS, voice, and email reminders tailored to patient preferences. The system adapts based on responsiveness and follow-up needs.

Inconsistent Service and Low Patient Satisfaction

Quality assurance through real-time AI monitoringOur agentic AI analyzes every call and chat to identify missed opportunities, compliance risks, and coachable behaviors. This enables consistent, empathetic service delivery.

Challenge

High Volumes, Slow Response

Solution

Our agentic virtual assistants handle routine queries, authenticate users, and guide customers through onboarding or issue resolution — instantly and across channels. Human agents step in only when needed, supported by real-time insights and adaptive routing.

Case Study

A leading UK telecom provider reduced call deflection by 45% and improved first contact resolution by 28% by deploying CogentHubCX’s conversational AI across voice and digital channels.

Challenge

High Churn from Unpersonalized Service

Solution

AI-powered journey orchestration and proactive engagement for telcos. We utilize predictive analytics and behavioral segmentation to personalize outreach, trigger proactive retention campaigns, and recommend relevant offers in real-time without waiting for the customer to initiate a call.

Case Study

By leveraging AI to identify churn signals and personalize plan upgrades, a telecom client boosted sales per advisor by 29% and significantly reduced post-campaign churn within 90 days.

Challenge

Inconsistent Service Quality

Solution

Real-time quality monitoring with AI-driven QaaS. Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

Case Study

A telecom partner implemented QaaS to replace manual audits and scaled to 100% interaction coverage. Within two months, quality scores improved by 27% and complaint volumes dropped by 26%.

Challenge

Delayed Escalations in Multichannel Journeys

Solution

AI-powered omnichannel routing and sentiment-aware escalationAgentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

Case Study

One client cut cost per transaction by 25% and improved SLA compliance to 98%.

Challenge

Rising Fraud & Compliance Risk

Solution

AI-driven risk mitigation that sees what humans missWe use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.

Case Study

A telecom client serving mobile and broadband customers integrated our orchestration engine, reducing multichannel resolution times by 38% and improving CSAT across chat and email channels.

The CogentHubCX.AI Difference

Agentic AI that adapts, reasons, and self-improves

Domain-trained teams, guided by analytics

Human-in-the-loop oversight with full compliance traceability

Real-time dashboards, SLA monitoring, and ongoing optimization

What you can get

Better CX

+28% First Contact Resolution

+30% CSAT improvement

Higher Revenue

+40% sales conversion

+28% increase in average order value

Lower Cost

25–40% operating savings

-25% cost per transaction

Full Compliance

98% SLA Compliance

Better CX

+28% First Contact Resolution

+30% CSAT improvement

Higher Revenue

+40% sales conversion

+28% increase in average order value

Lower Cost

25–40% operating savings

-25% cost per transaction

Full Compliance

98% SLA Compliance

Intelligent reminder systems and proactive outreach
We help reduce no-shows through automated SMS, voice, and email reminders tailored to patient preferences. The system adapts based on responsiveness and follow-up needs.

Quality assurance through real-time AI monitoring
Our agentic AI analyzes every call and chat to identify missed opportunities, compliance risks, and coachable behaviors. This enables consistent, empathetic service delivery.

Real-time quality monitoring with AI-driven QaaS.
Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

AI-powered omnichannel routing and sentiment-aware escalation
Agentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

AI-driven risk mitigation that sees what humans miss
We use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.