Cookie Policy

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Introduction

This Cookie Policy explains how CogentHubCX.AI Pvt. Ltd. ("CogentHubCX.AI," "we," "us," or "our") uses cookies and similar technologies on our website, https://www.cogenthubcx.ai/ ("Website"). It describes what cookies are, why we use them, and your choices for managing them. This policy applies only to our Website and not to other services.

By using our Website, you consent to the use of cookies and similar technologies as described in this Cookie Policy, subject to your preferences set in our cookie consent banner. For details on how we handle personal data, please see our Global Privacy Policy.

What Are Cookies?

Cookies are small text files stored on your computer or mobile device when you visit a website. They allow the Website to recognize your device, remember your preferences, and enhance your browsing experience. Cookies can be:

  • First-party cookies: Set by CogentHubCX.AI for our Website.
  • Third-party cookies: Set by third parties (e.g., analytics or marketing providers) on our behalf.
  • Session cookies: Temporary, deleted when you close your browser.
  • Persistent cookies: Remain on your device until their expiry date or until you delete them.

What Are Web Beacons and Similar Technologies?

Web beacons (also known as pixel tags or clear GIFs) are small graphic images or code embedded in web pages or emails to track user activity (e.g., page visits, email opens). They often work with cookies but do not store data on your device. We may also use technologies like CAPTCHAs to protect against spam or bots.

Why We Use Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience and our Website’s functionality, including:

  • Essential Operation: Enable core Website functions, such as navigation and security.
  • Performance and Analytics: Analyze Website usage to optimize performance and content.
  • Personalization: Remember your preferences (e.g., language, region) for a tailored experience.
  • Marketing and Advertising: Deliver relevant ads, limit ad frequency, and measure campaign effectiveness.
  • Social Media Integration: Facilitate interaction with social media platforms.
  • Security: Protect against spam, bots, and malicious activities.

Types of Cookies We Use

We categorize cookies based on their function. Not all cookies are used in all jurisdictions or for all users, depending on your consent preferences.

Category

Description

Purpose

Legal Basis

Strictly Necessary Cookies

Essential for Website functionality and security, enabling navigation, secure access, and cookie consent recording. Without these, the Website may not work correctly.

Ensure core functionality and security.

Necessary for Website operation or our legitimate interests in providing a secure Website.

Performance and Analytics Cookies

Collect aggregated, anonymous data on visitor numbers, pages visited, traffic sources, and navigation patterns to improve Website performance and content.

Analyze usage and optimize user experience.

Your consent.

Functionality Cookies

Enable personalization by remembering your choices (e.g., language, region) for a tailored experience. They do not track activity across other websites.

Provide personalized features.

Your consent.

Marketing and Social Media Cookies

Track activity to deliver relevant ads, measure campaign effectiveness, and enable social media features (e.g., sharing content).

Deliver targeted marketing and facilitate social sharing.

Your explicit consent.


Examples of Cookies We May Use

We have provided examples of typical cookies used on our Website:

  • Session Cookies: First-party cookies to manage your browsing session (e.g., maintaining login status), expiring when you close your browser.
  • Google Analytics Cookies: Third-party cookies to track aggregated usage data (e.g., page views, visit duration), typically persistent for up to 2 years.
  • Social Media Cookies: Third-party cookies (e.g., from LinkedIn) for social sharing features, with durations varying by provider.
  • Marketing Cookies: Third-party cookies for targeted ads, typically persistent for up to 1 year.

For a detailed list of cookies, including names, providers, durations, and purposes, please check our cookie consent banner, which is updated regularly.

Cookie Retention Periods

Cookies are retained only as long as necessary:

  • Session Cookies: Deleted when you close your browser.
  • Persistent Cookies: Retained for their specified duration (typically 1 month to 2 years, depending on the cookie) or until you delete them.
  • Analytics and Marketing Cookies: Retained for up to 2 years, unless you opt out or withdraw consent.

Retention periods may vary based on cookie type and business requirements, as detailed in our cookie consent banner.

Third-Party Cookies and External Links

Our Website may include content from or links to third-party websites (e.g., social media platforms, embedded videos, marketing partners). These third parties may set cookies when you interact with their content. We do not control their practices and are not responsible for their privacy or cookie policies. Examples include:

Please review the privacy and cookie policies of third-party sites. Our practices comply with global laws, including GDPR, CCPA, and India’s DPDP Act, ensuring you can manage consent for non-essential cookies.

Your Choices: Managing Cookies

You can control cookies through the following options:

  • Cookie Consent Banner

When you first visit our Website, our cookie consent banner allows you to accept or decline non-essential cookies (e.g., performance, functionality, marketing). You can adjust your preferences at any time via the banner, accessible through a “Manage Cookies” link on our Website.

Browser Settings

You can configure your browser to refuse or alert you about cookies. Note that disabling cookies may limit access to personalized features or affect Website functionality. To manage cookies:

  • Remove Cookies: Clear existing cookies via your browser’s settings.
  • Block Cookies: Prevent future cookies by adjusting browser preferences.
  • Do Not Track (DNT) Signals

Our Website responds to browser DNT signals where required by law (e.g., CCPA). If DNT is enabled, we disable non-essential cookies unless you explicitly consent via the cookie consent banner.

For guidance on browser settings, visit:

Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices, technologies, or legal requirements. The “Last Updated” date indicates the latest revision. Material changes will be notified via our Website or, where required, by email. Please review this policy periodically.