Leading US-based law firm specializes in personal injury lawsuits.

The client was facing significant challenges in its traditional outbound sales operations that were proving to be increasingly inefficient and unsustainable.

CogentHubCX.AI identified four critical pain points:

• Low connect rates leading to underutilized agent time
• Long ramp-up time for on-boarding new sales agents
• Inconsistent pitch delivery resulting in varied lead quality
• Escalating customer acquisition costs

With increasing client demands and operational inefficiencies, the client needed a transformative solution that could scale without scaling cost.

CogentHubCX.AI embedded Conversational AI into the outbound operations, creating a robust AI-driven sales enablement system. This AI + human hybrid approach enabled agents to handle 3 live conversations simultaneouly, without compromising script accuracy or customer experience.

One Agent – Three Live Conversations – Zero Compromise

Key components of the solution:

• AI-enhanced agents tripling productivity with no compromise in quality
• Script-driven conversations for consistent delivery and compliance
• Automated first-level qualification enabling agents to focus on high-intent leads
• Data-driven insights for real-time performance monitoring and coaching