Agentic AI for a New Era of Telecom CX

Smarter conversations. Faster resolutions. Stronger customer loyalty.

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Telecom is entering an AI-first era and customer experience is at the center of it. With over 90% of telecom providers now leveraging AI,the message is clear: customer service must evolve.

At CogentHubCX, we help telecom brands lead this shift using agentic AI — AI that doesn’t just automate, but thinks, adapts, and acts. Whether it’s self-service for mobile users, omnichannel contact orchestration, or predictive upselling, our cloud-native solutions deliver the outcomes that matter:

30% reduction in operational costs with hybrid AI-human support models

65% increase in customer satisfaction with AI-powered interactions

+40% sales uplift via proactive engagement using intelligent agents

Agentic AI is projected to handle 68% of telecom support interactions by 2028, and the companies moving early are already reporting improved NPS, reduced churn, and greater efficiency.

Data-backed infographics

report lower CX cost via AI chatbots

higher CSAT with AI-driven support

of support interactions to be AI-handled by 2028

of customers prefer AI + human blend for complex issues

Solving Telecom Industry’s Most Pressing CX Challenges — With Agentic AI

High call volumes and long queues overload agents and frustrate customers

Telcos today are navigating high churn, soaring service volumes, and rising customer expectations. At CogentHubCX.AI, we solve these challenges through agentic AI that doesn’t just respond—it thinks, acts, and improves with every interaction.

Solving Telecom Industry’s Most Pressing CX Challenges — With Agentic AI

AI-Powered Customer Service at Scale

CogentHubCX's intelligent virtual assistants instantly handle routine queries, authentication, and issue resolution across all channels. Human agents focus on complex cases with AI-powered insights and smart routing.

Proven Results: A leading UK telecom reduced call deflection by 45% and improved first contact resolution by 28% using our conversational AI.

AI-Driven Quality Assurance at Scale

CogentSure's Quality-as-a-Service framework monitors 100% of customer interactions using advanced natural language processing and sentiment analytics. Our AI identifies service gaps, coaching opportunities, and escalation risks in real-time, replacing manual audits with comprehensive automated insights.

Proven Results: A telecom partner achieved 27% improvement in quality scores and 26% reduction in complaint volumes within two months of implementing CogentSure.

AI-Powered Fraud Prevention & Compliance

CogentGuard's intelligent risk mitigation system uses behavioral modeling, anomaly detection, and rule-based engines to proactively identify fraud, execute AML checks, and generate compliance-ready audit trails in real-time. Our AI catches threats that traditional methods miss.

Proven Results: A telecom client reduced multichannel resolution times by 38% and improved customer satisfaction across chat and email channels using our orchestration engine.

Challenge

High Volumes, Slow Response

Solution

Our agentic virtual assistants handle routine queries, authenticate users, and guide customers through onboarding or issue resolution — instantly and across channels. Human agents step in only when needed, supported by real-time insights and adaptive routing.

Case Study

A leading UK telecom provider reduced call deflection by 45% and improved first contact resolution by 28% by deploying CogentHubCX’s conversational AI across voice and digital channels.

Challenge

High Churn from Unpersonalized Service

Solution

AI-powered journey orchestration and proactive engagement for telcos. We utilize predictive analytics and behavioral segmentation to personalize outreach, trigger proactive retention campaigns, and recommend relevant offers in real-time without waiting for the customer to initiate a call.

Case Study

By leveraging AI to identify churn signals and personalize plan upgrades, a telecom client boosted sales per advisor by 29% and significantly reduced post-campaign churn within 90 days.

Challenge

Inconsistent Service Quality

Solution

Real-time quality monitoring with AI-driven QaaS.
Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

Case Study

A telecom partner implemented QaaS to replace manual audits and scaled to 100% interaction coverage. Within two months, quality scores improved by 27% and complaint volumes dropped by 26%.

Challenge

Delayed Escalations in Multichannel Journeys

Solution

AI-powered omnichannel routing and sentiment-aware escalation
Agentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

Case Study

One client cut cost per transaction by 25% and improved SLA compliance to 98%.

Challenge

Rising Fraud & Compliance Risk

Solution

AI-driven risk mitigation that sees what humans miss
We use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.

Case Study

A telecom client serving mobile and broadband customers integrated our orchestration engine, reducing multichannel resolution times by 38% and improving CSAT across chat and email channels.

Agentic AI for a New Era of Telecom CX

Smarter conversations. Faster resolutions. Stronger customer loyalty.

Telecom is entering an AI-first era and customer experience is at the center of it. With over 90% of telecom providers now leveraging AI,the message is clear: customer service must evolve.

30% reduction in operational costs with hybrid AI-human support models

65% increase in customer satisfaction with AI-powered interactions

+40% sales uplift via proactive engagement using intelligent agents

Agentic AI is projected to handle 68% of telecom support interactions by 2028, and the companies moving early are already reporting improved NPS, reduced churn, and greater efficiency.

Data-backed infographics

Solving Telecom Industry’s Most Pressing CX Challenges — With Agentic AI

High call volumes and long queues overload agents and frustrate customers

Telcos today are navigating high churn, soaring service volumes, and rising customer expectations. At CogentHubCX.AI, we solve these challenges through agentic AI that doesn’t just respond—it thinks, acts, and improves with every interaction.

Solving Telecom Industry’s Most Pressing CX Challenges — With Agentic AI

AI-Powered Customer Service at Scale

CogentHubCX's intelligent virtual assistants instantly handle routine queries, authentication, and issue resolution across all channels. Human agents focus on complex cases with AI-powered insights and smart routing.

AI-Driven Quality Assurance at Scale

AI-Powered Fraud Prevention & Compliance

CogentGuard's intelligent risk mitigation system uses behavioral modeling, anomaly detection, and rule-based engines to proactively identify fraud, execute AML checks, and generate compliance-ready audit trails in real-time. Our AI catches threats that traditional methods miss.

Challenge

High Volumes, Slow Response

Solution

Our agentic virtual assistants handle routine queries, authenticate users, and guide customers through onboarding or issue resolution — instantly and across channels. Human agents step in only when needed, supported by real-time insights and adaptive routing.

Case Study

A leading UK telecom provider reduced call deflection by 45% and improved first contact resolution by 28% by deploying CogentHubCX’s conversational AI across voice and digital channels.

Challenge

High Churn from Unpersonalized Service

Solution

AI-powered journey orchestration and proactive engagement for telcos. We utilize predictive analytics and behavioral segmentation to personalize outreach, trigger proactive retention campaigns, and recommend relevant offers in real-time without waiting for the customer to initiate a call.

Case Study

By leveraging AI to identify churn signals and personalize plan upgrades, a telecom client boosted sales per advisor by 29% and significantly reduced post-campaign churn within 90 days.

Challenge

Inconsistent Service Quality

Solution

Real-time quality monitoring with AI-driven QaaS. Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

Case Study

A telecom partner implemented QaaS to replace manual audits and scaled to 100% interaction coverage. Within two months, quality scores improved by 27% and complaint volumes dropped by 26%.

Challenge

Delayed Escalations in Multichannel Journeys

Solution

AI-powered omnichannel routing and sentiment-aware escalationAgentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

Case Study

One client cut cost per transaction by 25% and improved SLA compliance to 98%.

Challenge

Rising Fraud & Compliance Risk

Solution

AI-driven risk mitigation that sees what humans missWe use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.

Case Study

A telecom client serving mobile and broadband customers integrated our orchestration engine, reducing multichannel resolution times by 38% and improving CSAT across chat and email channels.

The CogentHubCX.AI Difference

Agentic AI that adapts, reasons, and self-improves

Domain-trained teams, guided by analytics

Human-in-the-loop oversight with full compliance traceability

Real-time dashboards, SLA monitoring, and ongoing optimization

What you can get

Better CX

+28% First Contact Resolution

+30% CSAT improvement

Higher Revenue

+40% sales conversion

+28% increase in average order value

Lower Cost

25–40% operating savings

-25% cost per transaction

Full Compliance

98% SLA Compliance

Better CX

+28% First Contact Resolution

+30% CSAT improvement

Higher Revenue

+40% sales conversion

+28% increase in average order value

Lower Cost

25–40% operating savings

-25% cost per transaction

Full Compliance

98% SLA Compliance

Real-time quality monitoring with AI-driven QaaS.
Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

AI-powered omnichannel routing and sentiment-aware escalation
Agentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

AI-driven risk mitigation that sees what humans miss
We use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.