Smarter Business Support That Learns, Adapts, and Scales

Automate back-office operations with agentic AI that drives accuracy, responsiveness, and cross-functional agility.

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Explore Industries

Why Business Support still matters

In today’s landscape, back-office functions are no longer hidden infrastructure. They, in fact, directly impact customer experience, revenue, and resilience. However, for industries like travel, telecom, and healthcare, the road to modernization is filled with new challenges like outdated systems, ticket backlogs, and siloed teams.

At CogentHubCX, we understand that business support needs more than automation it needs autonomy. Our agentic AI helps organizations move from reactive service to proactive intelligence, bridging human and machine capabilities to deliver speed, scale, and personalization—without losing trust.

In today's business environment, scale, speed, and customer experience are considered essential. CogentHubCX offers a solution for business support using agentic AI. Customers utilizing this platform have reported up to a 45% reduction in resolution times, an increase in service capacity by three times without additional staff, and automation of more than 70% of routine internal queries. These changes have led to fewer bottlenecks, higher CSAT scores, consistent SLA achievement, and allowed teams to focus on tasks that add greater value.

Core Capabilities

Refunds & Disruption Management

Resolve customer pain points faster with intelligent automation and human-in-the-loop resolution.

Real-time case tracking and workflow orchestration

Conversational AI for self-service refund and claim initiation

SLA-aligned escalation paths for compliance and speed

Multilingual support across messaging, chat, and email

Reduced refund resolution time by 38% for a global airline partner, while improving CSAT by 22% during high-disruption periods

Travel Desk & Experience Support

Deliver seamless traveler support across itinerary changes, disruption alerts, and concierge services.

AI-powered itinerary updates and cancellations via chat and voice

Agent-assist systems for complex rebooking and visa support

Context-aware alerts triggered by real-world events

Cost-optimized booking options based on traveler preferences

Enabled a services partner to scale 3× during peak holiday season while maintaining <90s average handling time for travel queries.

Payroll & Workforce Support

Ensure accuracy, timeliness, and compliance across distributed global teams.

Automated pay slip generation, anomaly detection, and compliance audits

Human-AI co-pilot support for HR queries, benefits, and PTO

Integrated ticketing and response dashboards for HR teams

Streamlined payroll support reduced manual processing load by 48% for a North American healthcare provider.

Finance & Accounting Operations

Improve visibility, accuracy, and timeliness in recurring back-office functions.

Invoice matching, reconciliation, and exception handling using AI workflows

Virtual assistants for vendor queries, status updates, and dispute resolution

Embedded analytics for error detection and performance reporting

Delivered 60% faster invoice cycle time and a 3× increase in vendor satisfaction for a mid-market telecom client through conversational accounts-payable workflows.

Outcomes and success stories

Travel | AI-Powered Disruption & Refund Management

Reducing Refund Friction During Travel Disruptions

A leading travel platform struggled to manage high refund volumes during peak disruptions. We implemented multilingual AI chatbots and human-AI workflows to automate triage and streamline refund resolutions.

Retail | Scalable Payroll & Accounting Support

Business Support that Delivers Accuracy at Scale

A global retail chain needed efficient, compliant finance support across regions. We delivered AI-augmented payroll and accounting services through a hybrid team and automated reconciliation.

Challenge

High Volumes, Slow Response

Solution

Our agentic virtual assistants handle routine queries, authenticate users, and guide customers through onboarding or issue resolution — instantly and across channels. Human agents step in only when needed, supported by real-time insights and adaptive routing.

Case Study

A leading UK telecom provider reduced call deflection by 45% and improved first contact resolution by 28% by deploying CogentHubCX’s conversational AI across voice and digital channels.

Challenge

High Churn from Unpersonalized Service

Solution

AI-powered journey orchestration and proactive engagement for telcos. We utilize predictive analytics and behavioral segmentation to personalize outreach, trigger proactive retention campaigns, and recommend relevant offers in real-time without waiting for the customer to initiate a call.

Case Study

By leveraging AI to identify churn signals and personalize plan upgrades, a telecom client boosted sales per advisor by 29% and significantly reduced post-campaign churn within 90 days.

Challenge

Inconsistent Service Quality

Solution

Real-time quality monitoring with AI-driven QaaS.
Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

Case Study

A telecom partner implemented QaaS to replace manual audits and scaled to 100% interaction coverage. Within two months, quality scores improved by 27% and complaint volumes dropped by 26%.

Challenge

Delayed Escalations in Multichannel Journeys

Solution

AI-powered omnichannel routing and sentiment-aware escalation
Agentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

Case Study

One client cut cost per transaction by 25% and improved SLA compliance to 98%.

Challenge

Rising Fraud & Compliance Risk

Solution

AI-driven risk mitigation that sees what humans miss
We use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.

Case Study

A telecom client serving mobile and broadband customers integrated our orchestration engine, reducing multichannel resolution times by 38% and improving CSAT across chat and email channels.

Smarter Business Support That Learns, Adapts, and Scales

Automate back-office operations with agentic AI that drives accuracy, responsiveness, and cross-functional agility.

Why Business Support still matters

Core Capabilities

Refunds & Disruption Management

Resolve customer pain points faster with intelligent automation and human-in-the-loop resolution.

Real-time case tracking and workflow orchestration

Conversational AI for self-service refund and claim initiation

SLA-aligned escalation paths for compliance and speed

Multilingual support across messaging, chat, and email

Reduced refund resolution time by 38% for a global airline partner, while improving CSAT by 22% during high-disruption periods

Travel Desk & Experience Support

Deliver seamless traveler support across itinerary changes, disruption alerts, and concierge services.

AI-powered itinerary updates and cancellations via chat and voice

Agent-assist systems for complex rebooking and visa support

Context-aware alerts triggered by real-world events

Cost-optimized booking options based on traveler preferences

Enabled a services partner to scale 3× during peak holiday season while maintaining <90s average handling time for travel queries.

Payroll & Workforce Support

Ensure accuracy, timeliness, and compliance across distributed global teams.

Automated pay slip generation, anomaly detection, and compliance audits

Human-AI co-pilot support for HR queries, benefits, and PTO

Integrated ticketing and response dashboards for HR teams

Streamlined payroll support reduced manual processing load by 48% for a North American healthcare provider.

Finance & Accounting Operations

Improve visibility, accuracy, and timeliness in recurring back-office functions.

Invoice matching, reconciliation, and exception handling using AI workflows

Virtual assistants for vendor queries, status updates, and dispute resolution

Embedded analytics for error detection and performance reporting

Delivered 60% faster invoice cycle time and a 3× increase in vendor satisfaction for a mid-market telecom client through conversational accounts-payable workflows.

Outcomes and success stories

Travel | AI-Powered Disruption & Refund Management

Reducing Refund Friction During Travel Disruptions A leading travel platform struggled to manage high refund volumes during peak disruptions. We implemented multilingual AI chatbots and human-AI workflows to automate triage and streamline refund resolutions.

Retail | Scalable Payroll & Accounting Support

Business Support that Delivers Accuracy at Scale A global retail chain needed efficient, compliant finance support across regions. We delivered AI-augmented payroll and accounting services through a hybrid team and automated reconciliation.

Challenge

High Volumes, Slow Response

Solution

Our agentic virtual assistants handle routine queries, authenticate users, and guide customers through onboarding or issue resolution — instantly and across channels. Human agents step in only when needed, supported by real-time insights and adaptive routing.

Case Study

A leading UK telecom provider reduced call deflection by 45% and improved first contact resolution by 28% by deploying CogentHubCX’s conversational AI across voice and digital channels.

Challenge

High Churn from Unpersonalized Service

Solution

AI-powered journey orchestration and proactive engagement for telcos. We utilize predictive analytics and behavioral segmentation to personalize outreach, trigger proactive retention campaigns, and recommend relevant offers in real-time without waiting for the customer to initiate a call.

Case Study

By leveraging AI to identify churn signals and personalize plan upgrades, a telecom client boosted sales per advisor by 29% and significantly reduced post-campaign churn within 90 days.

Challenge

Inconsistent Service Quality

Solution

Real-time quality monitoring with AI-driven QaaS. Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

Case Study

A telecom partner implemented QaaS to replace manual audits and scaled to 100% interaction coverage. Within two months, quality scores improved by 27% and complaint volumes dropped by 26%.

Challenge

Delayed Escalations in Multichannel Journeys

Solution

AI-powered omnichannel routing and sentiment-aware escalationAgentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

Case Study

One client cut cost per transaction by 25% and improved SLA compliance to 98%.

Challenge

Rising Fraud & Compliance Risk

Solution

AI-driven risk mitigation that sees what humans missWe use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.

Case Study

A telecom client serving mobile and broadband customers integrated our orchestration engine, reducing multichannel resolution times by 38% and improving CSAT across chat and email channels.

The CogentHubCX.AI Difference

Agentic AI that adapts, reasons, and self-improves

Domain-trained teams, guided by analytics

Human-in-the-loop oversight with full compliance traceability

Real-time dashboards, SLA monitoring, and ongoing optimization

What you can get

Better CX

+28% First Contact Resolution

+30% CSAT improvement

Higher Revenue

+40% sales conversion

+28% increase in average order value

Lower Cost

25–40% operating savings

-25% cost per transaction

Reducing Refund Friction During Travel Disruptions

A leading travel platform struggled to manage high refund volumes during peak disruptions. We implemented multilingual AI chatbots and human-AI workflows to automate triage and streamline refund resolutions.

Business Support that Delivers Accuracy at Scale

A global retail chain needed efficient, compliant finance support across regions. We delivered AI-augmented payroll and accounting services through a hybrid team and automated reconciliation.

Real-time quality monitoring with AI-driven QaaS.
Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

AI-powered omnichannel routing and sentiment-aware escalation
Agentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

AI-driven risk mitigation that sees what humans miss
We use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.