AI That Elevates Guest Experiences and Operational Agility

Smarter workflows. Always-on guest support. Cost-to-serve under control.

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Explore our Services

The travel and hospitality industry is experiencing an unprecedented level of dynamism and complexity. Modern travelers seek immediate responses, tailored offers, and smooth interactions across both digital and physical platforms. Concurrently, companies face challenges such as workforce shortages, variable demand, and increasing operational expenses.

At CogentHubCX.ai, we assist travel and hospitality brands in transforming disruption into opportunity. Our agentic AI solutions include airline refund automation and multilingual guest support, combining the accuracy of advanced technology with attentive human service. Whether addressing peak season demand, managing itinerary adjustments, or expanding internationally, our solutions provide reliable guidance to meet evolving business needs.

30% reduction in operational costs with hybrid AI-human support models

65% increase in customer satisfaction with AI-powered interactions

+40% sales uplift via proactive engagement using intelligent agents

Data-backed infographics

of customers in travel and hospitality show a preference for digital-first experiences, such as app-enabled bookings, self-service kiosks, and automated messaging.

of US travelers find automated rebooking for delays useful

of UK consumers find virtual assistants useful for travel queries

Solving Travel’s Toughest CX Challenges with Agentic AI

Smarter customer service. Faster compliance. Real impact.

Because your customers expect more and your operations can’t afford to fall behind.

Agentic AI isn’t just smarter automation, however, it’s AI that can make decisions, learn from outcomes, and act with context. At CogentHubCX, we use this intelligence to help financial institutions solve real problems that legacy systems, siloed teams, or traditional BPOs can’t.

Disjointed Booking & Support Systems

Integrated AI agents that connect channels, systems, and staff. We streamline bookings, cancellations, and changes with AI agents that sit between your CRM, GDS, and support platforms, thus providing faster resolution and consistent CX.

Proven Results: Reduced agent handling time by 34% while increasing self-service rates by 2.5×.

Manual Back Office Bottlenecks

Autonomous workflows for enhanced accuracy, speed, and cost efficiency.

By implementing self-learning bots and intelligent decision agents, we automate routine processes, reduce manual intervention, eliminate redundant work, and optimize operational costs across various functions.

Proven Results: One client cut cost per transaction by 25% and improved SLA compliance to 98%.

High Volume of Routine Inquiries & Cancellations

Autonomous workflows that resolve without escalation.
Hybrid approach, leveraging AI to handle repetitive, high-frequency queries like refund status, baggage tracking, or loyalty points with zero-lag resolution. Thus freeing human agents for critical cases and crisis management situations.

Proven Results: Expect upto 60%reduction in manual support for post booking queries.

Challenge

High Volumes, Slow Response

Solution

Our agentic virtual assistants handle routine queries, authenticate users, and guide customers through onboarding or issue resolution — instantly and across channels. Human agents step in only when needed, supported by real-time insights and adaptive routing.

Case Study

A leading UK telecom provider reduced call deflection by 45% and improved first contact resolution by 28% by deploying CogentHubCX’s conversational AI across voice and digital channels.

Challenge

High Churn from Unpersonalized Service

Solution

AI-powered journey orchestration and proactive engagement for telcos. We utilize predictive analytics and behavioral segmentation to personalize outreach, trigger proactive retention campaigns, and recommend relevant offers in real-time without waiting for the customer to initiate a call.

Case Study

By leveraging AI to identify churn signals and personalize plan upgrades, a telecom client boosted sales per advisor by 29% and significantly reduced post-campaign churn within 90 days.

Challenge

Inconsistent Service Quality

Solution

Real-time quality monitoring with AI-driven QaaS.
Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

Case Study

A telecom partner implemented QaaS to replace manual audits and scaled to 100% interaction coverage. Within two months, quality scores improved by 27% and complaint volumes dropped by 26%.

Challenge

Delayed Escalations in Multichannel Journeys

Solution

AI-powered omnichannel routing and sentiment-aware escalation
Agentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

Case Study

One client cut cost per transaction by 25% and improved SLA compliance to 98%.

Challenge

Rising Fraud & Compliance Risk

Solution

AI-driven risk mitigation that sees what humans miss
We use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.

Case Study

A telecom client serving mobile and broadband customers integrated our orchestration engine, reducing multichannel resolution times by 38% and improving CSAT across chat and email channels.

AI That Elevates Guest Experiences and Operational Agility

Smarter workflows. Always-on guest support. Cost-to-serve under control.

30% reduction in operational costs with hybrid AI-human support models

65% increase in customer satisfaction with AI-powered interactions

+40% sales uplift via proactive engagement using intelligent agents

Data-backed infographics

Solving Travel’s Toughest CX Challenges with Agentic AI

Smarter customer service. Faster compliance. Real impact.

Disjointed Booking & Support Systems

Integrated AI agents that connect channels, systems, and staff. We streamline bookings, cancellations, and changes with AI agents that sit between your CRM, GDS, and support platforms, thus providing faster resolution and consistent CX.

Manual Back Office Bottlenecks

Autonomous workflows for enhanced accuracy, speed, and cost efficiency. By implementing self-learning bots and intelligent decision agents, we automate routine processes, reduce manual intervention, eliminate redundant work, and optimize operational costs across various functions.

High Volume of Routine Inquiries & Cancellations

Autonomous workflows that resolve without escalation. Hybrid approach, leveraging AI to handle repetitive, high-frequency queries like refund status, baggage tracking, or loyalty points with zero-lag resolution. Thus freeing human agents for critical cases and crisis management situations.

Challenge

High Volumes, Slow Response

Solution

Our agentic virtual assistants handle routine queries, authenticate users, and guide customers through onboarding or issue resolution — instantly and across channels. Human agents step in only when needed, supported by real-time insights and adaptive routing.

Case Study

A leading UK telecom provider reduced call deflection by 45% and improved first contact resolution by 28% by deploying CogentHubCX’s conversational AI across voice and digital channels.

Challenge

High Churn from Unpersonalized Service

Solution

AI-powered journey orchestration and proactive engagement for telcos. We utilize predictive analytics and behavioral segmentation to personalize outreach, trigger proactive retention campaigns, and recommend relevant offers in real-time without waiting for the customer to initiate a call.

Case Study

By leveraging AI to identify churn signals and personalize plan upgrades, a telecom client boosted sales per advisor by 29% and significantly reduced post-campaign churn within 90 days.

Challenge

Inconsistent Service Quality

Solution

Real-time quality monitoring with AI-driven QaaS. Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

Case Study

A telecom partner implemented QaaS to replace manual audits and scaled to 100% interaction coverage. Within two months, quality scores improved by 27% and complaint volumes dropped by 26%.

Challenge

Delayed Escalations in Multichannel Journeys

Solution

AI-powered omnichannel routing and sentiment-aware escalationAgentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

Case Study

One client cut cost per transaction by 25% and improved SLA compliance to 98%.

Challenge

Rising Fraud & Compliance Risk

Solution

AI-driven risk mitigation that sees what humans missWe use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.

Case Study

A telecom client serving mobile and broadband customers integrated our orchestration engine, reducing multichannel resolution times by 38% and improving CSAT across chat and email channels.

The CogentHubCX.AI Difference

Agentic AI that adapts, reasons, and self-improves

Domain-trained teams in travel and guided by analytics

Human-in-the-loop oversight with full compliance traceability

Real-time dashboards, SLA monitoring, and ongoing optimization

What you can get

Better CX

+28% First Contact Resolution

+30% CSAT improvement

Higher Revenue

+40% sales conversion

+28% increase in average order value

Lower Cost

25–40% operating savings

-25% cost per transaction

Full Compliance

98% SLA Compliance

Better CX

+28% First Contact Resolution

+30% CSAT improvement

Higher Revenue

+40% sales conversion

+28% increase in average order value

Lower Cost

25–40% operating savings

-25% cost per transaction

Full Compliance

Real-time audit traceability

Autonomous workflows for enhanced accuracy, speed, and cost efficiency.

By implementing self-learning bots and intelligent decision agents, we automate routine processes, reduce manual intervention, eliminate redundant work, and optimize operational costs across various functions.

Autonomous workflows that resolve without escalation.
Hybrid approach, leveraging AI to handle repetitive, high-frequency queries like refund status, baggage tracking, or loyalty points with zero-lag resolution. Thus freeing human agents for critical cases and crisis management situations.

Real-time quality monitoring with AI-driven QaaS.
Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

AI-powered omnichannel routing and sentiment-aware escalation
Agentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

AI-driven risk mitigation that sees what humans miss
We use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.