Smarter CX Starts with Self-Evolving Intelligence

Agentic AI services and solutions built for what’s next based on proactive thinking, human experience and technology power.

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Why Next-Gen AI Matters

Customer expectations now outpace most enterprises. Users want smart, personalized, and emotionally aware interactions at every touchpoint, making legacy systems and reactive workflows obsolete.

At CogentHubCX, we help businesses leap ahead with end-to-end AI CX platforms designed for agility and scale. Our agentic AI solutions blend intelligence and voice support to turn every interaction into a moment of value. The payoff is measurable.

Clients using our next-gen conversational AI and human-AI collaboration models have seen up to 40% faster resolution, 3× growth in engagement capacity, and sustained improvements in CSAT and NPS. Whether you're optimizing complex support, scaling global teams, or driving loyalty with low-touch, high-empathy AI—this is the new standard for customer experience. 

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Core Capabilities

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Conversational AI

Redefine service delivery with AI-powered conversations that feel natural, personalized, and proactive.

Human-like interactions through large language models and multi-intent recognition

Real-time agent assist with knowledge surfacing and empathy prompts

Embedded governance and ethical AI guardrails for enterprise-grade compliance

Smart escalation to human agents with full context transfer

Designed for low-touch, high-empathy CX across journeys

Outcomes and success stories

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Telecom | Conversational Agents

Transforming Support with Agentic AI

A global telecom provider was facing rising customer churn and pressure to scale support without inflating costs. CogentHubCX deployed autonomous conversational agents that could handle multilingual queries, route tickets, and triage complex requests—all while learning from every interaction.

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Challenge

High Volumes, Slow Response

Solution

Our agentic virtual assistants handle routine queries, authenticate users, and guide customers through onboarding or issue resolution — instantly and across channels. Human agents step in only when needed, supported by real-time insights and adaptive routing.

Case Study

A leading UK telecom provider reduced call deflection by 45% and improved first contact resolution by 28% by deploying CogentHubCX’s conversational AI across voice and digital channels.

Challenge

High Churn from Unpersonalized Service

Solution

AI-powered journey orchestration and proactive engagement for telcos. We utilize predictive analytics and behavioral segmentation to personalize outreach, trigger proactive retention campaigns, and recommend relevant offers in real-time without waiting for the customer to initiate a call.

Case Study

By leveraging AI to identify churn signals and personalize plan upgrades, a telecom client boosted sales per advisor by 29% and significantly reduced post-campaign churn within 90 days.

Challenge

Inconsistent Service Quality

Solution

Real-time quality monitoring with AI-driven QaaS.
Our Quality-as-a-Service (QaaS) framework analyzes 100% of interactions using natural language processing and sentiment analytics, thus identifying service gaps, coaching needs, and escalation risks.

Case Study

A telecom partner implemented QaaS to replace manual audits and scaled to 100% interaction coverage. Within two months, quality scores improved by 27% and complaint volumes dropped by 26%.

Challenge

Delayed Escalations in Multichannel Journeys

Solution

AI-powered omnichannel routing and sentiment-aware escalation
Agentic AI continuously monitors context, emotional tone, and prior interactions to escalate critical cases to the right channel or expert — without the customer repeating themselves.

Case Study

One client cut cost per transaction by 25% and improved SLA compliance to 98%.

Challenge

Rising Fraud & Compliance Risk

Solution

AI-driven risk mitigation that sees what humans miss
We use behavioral modeling, anomaly detection, and rule-based engines to proactively flag fraud, run AML checks, and generate compliance-ready audit trails — in real time.

Case Study

A telecom client serving mobile and broadband customers integrated our orchestration engine, reducing multichannel resolution times by 38% and improving CSAT across chat and email channels.

The CogentHubCX.AI Difference

Agentic AI that adapts, reasons, and self-improves

Domain-trained teams, guided by analytics

Human-in-the-loop oversight with full compliance traceability

Real-time dashboards, SLA monitoring, and ongoing optimization

What you can get

Better CX

+28% First Contact Resolution

+30% CSAT improvement

Higher Revenue

+40% sales conversion

+28% increase in average order value

Lower Cost

25–40% operating savings

-25% cost per transaction

Full Compliance

98% SLA Compliance

    Better CX

    +28% First Contact Resolution

    +30% CSAT improvement

    Higher Revenue

    +40% sales conversion

    +28% increase in average order value

    Lower Cost

    25–40% operating savings

    -25% cost per transaction

    Full Compliance

    98% SLA Compliance