Our offerings are designed to build lasting business value – by blending process efficiency, AI and people-led excellence. Whether you seek to deepen customer engagement, streamline functions or leverage technology for strategic advantage, CogentHubCX.AI’s CX services and solutions are engineered to scale with your goals, deliver outcomes and enhance customer experience across industries.
Transforming contact centres to revenue centres
Next-Gen AI
Elevating CX with intelligent automation through advanced, always-on, AI-led conversational interfaces
Conversational AI
Customer Engagement
Building faster, responsive and meaningful connections with your customers across all stages of the customer lifecycle
Customer Engagement
Sales Support
Lead Generation
Order Tracking and Resolution
Business Support Services
Empower your business with operational resilience and continuity with tailored, scalable business support services
Refunds
Disruption Management
Travel Desk
Payroll Services
Accounting
Driving tangible impact for clients
Customer Experience
How we create value
Industry-trained agents with relevant domain expertise
24/7 customer engagement across all channels and time zones
Advanced analytics to drive personalized interactions
Standardized processes built on proven cross-industry best practices
High-quality support that reduces escalations and builds loyalty
Outcomes delivered
First contact resolution improved by 28%
CSAT scores improved by 30%
SLA compliance consistently at 98%
Significant improvements in customer retention
Revenue Generation
How we create value
Dedicated teams for upselling, cross-selling, and lead conversion
Targeted campaigns to drive additional business
Sales-trained support teams that boost conversions and order values
Exceptional support experiences that reduce churn and increase loyalty
Outcomes delivered
Sales conversion rate improved by 40%
Average order value increased by 28%
ROI improved through stronger sales-support alignment
Total cost of ownership (TCO)