CogentHubCX.AI is a global provider of cutting-edge customer experience offerings, purpose-built for the digital age.
Our value architecture
What powers our performance
Proven leadership
Led by seasoned CX leaders with deep cross-industry experience across telecom, travel and hospitality, healthcare and tech
Agile talent engine
Rapid hiring, training, deployment and brand alignment. Ability to start small and scale up based on business needs.
AI-driven, human-led
AI-powered CX services and solutions to amplify customer experience and optimize costs
Outcome-focus
Relentless focus on outcome and proven results, including 30% improvement in CSAT, 30% reduction in TCO and more. Experience managing 300+ process transitions across geographies
Global footprint
24/7 operations across India, UAE, Egypt and Malaysia – bringing together deep expertise and multilingual talent
Customer centricity
Dedicated account managers for companies of all sizes, industries and geographies. Processes designed with future-focus to enable scalable teams and continuous efficiency gains over time